Fact sheet

Lactose Intolerance

Bloating, wind and loose poo after dairy, because your gut makes too little of the enzyme that digests milk sugar. Usually you can still have some dairy.

Quick answer: Lactose intolerance means your small bowel makes too little lactase, the enzyme that digests lactose (milk sugar). Undigested lactose causes bloating, wind, cramps and diarrhoea, minutes to hours after dairy. It isn’t an allergy and isn’t dangerous. Most people can still manage small amounts, such as a cup of milk, especially with food. Lactose-free products and lactase tablets help.

How common. Very common worldwide. It’s least common in people of northern European descent and much more common in people of Asian, African, Hispanic and Indigenous American backgrounds.

Causes.

Symptoms. From a few minutes to a few hours after dairy: tummy pain, bloating, wind, rumbling, diarrhoea and sometimes nausea. Symptoms overlap with IBS.

Lactose (milk sugar)in milk, ice cream, soft cheeseLactase enzyme in the small bowelsplits it into glucose and galactoseNot enough lactase?lactose reaches the large bowelGut bacteria ferment itgas, bloating, cramps, diarrhoea
Why lactose causes symptoms when lactase runs low (simplified).

Intolerance vs allergy. Milk allergy is an immune reaction to milk protein, with hives, swelling, vomiting or breathing trouble, and is commonest in babies. Lactose intolerance is a digestion problem only.

How it’s diagnosed. Often by cutting out lactose for a few weeks to see if symptoms settle, then reintroducing it. A hydrogen breath test can confirm it. Your doctor may check for coeliac disease if symptoms suggest it.

Treatment

The goal is less lactose, not zero dairy. Find your own threshold.

  1. Step 1 · Self-careSmaller amounts, with foodSpread dairy across the day and have it with meals.
    Works
    Most people with lactose intolerance tolerate up to about 12 g of lactose at once (about a cup of milk), and around 24 g spread over a day
    Access
    Free
    Watch for
    Lactose hides in bread, cereals, sauces, dressings, protein shakes and some medicines.
  2. Step 2 · Self-careLactose-free productsLactose-free milk and yoghurt have the lactase added for you, so they keep the calcium and protein.
    Works
    Lets you keep dairy foods in your diet
    Access
    Supermarkets
    Watch for
    Plant milks vary; choose ones with added calcium.
  3. Step 3 · PharmacyLactase tablets or dropsTaken just before a dairy meal, or added to milk.
    Works
    Help some people; results vary
    Access
    Over the counter
    Watch for
    Generally safe; not a fix for milk allergy.
  4. Step 4 · Allied healthDietitianHelpful if you’re cutting out lots of foods, for children, or if IBS is also in the picture.
    Works
    Keeps calcium and nutrition up while finding your limit
    Access
    Dietitian (GP care plan may help with costs)
    Watch for
    Check with your GP before taking dairy out of a child’s diet.

Cutting out dairy completely is rarely needed and can lower calcium intake, which matters for bone health.

Save your money

Popular, heavily marketed or often asked about, but the evidence is weak or says no.

Living with it

See your GP if

Get urgent help if dairy causes swelling of the lips, face or tongue, trouble breathing, or collapse. That’s an allergic reaction, not intolerance: call 000 (Australia) or your local emergency number. Read more about anaphylaxis.

Outlook. Lactose intolerance is harmless and lifelong for most adults, but easy to manage. Secondary lactose intolerance often goes once the gut heals.

Common questions

What are the first signs of lactose intolerance?

Bloating, wind, tummy rumbling, cramps and loose poo from a few minutes to a few hours after dairy.

Can you suddenly become lactose intolerant?

It can start at any age. A sudden onset is often secondary, after gastro or with coeliac disease, and may improve.

How much milk can I have if I’m lactose intolerant?

Most people tolerate about a cup of milk (around 12 g of lactose) at once, especially with food.

Is lactose intolerance the same as a dairy allergy?

No. Allergy is an immune reaction to milk protein and can be dangerous. Intolerance only causes gut symptoms.

Is lactose-free milk the same as dairy-free?

No. Lactose-free milk is cow’s milk with lactase added. It still contains milk protein, so it isn’t safe for milk allergy.

Evidence and more information

Updated 8 November 2026. General education, not personal medical advice. Treatment depends on your situation, so talk to your GP or specialist.